Intelligent queue allocation for faster customer handling.
Real-time tracking and monitoring of service counters.
Digital ticketing and mobile-based queuing options.
Integration with display systems for better customer communication.
Role-based access control and centralized dashboard.
In-depth analytics to track peak hours and service efficiency.
Multi-branch management for large-scale organizations.
Enhanced customer satisfaction through reduced waiting times.
Quematic is a powerful Queue Management Software built to optimize customer flow, reduce waiting times, and enhance service delivery. From healthcare facilities and banks to government offices and retail environments, Quematic simplifies how you manage queues, ensuring an organized, data-driven service experience.
With digital ticketing, real-time queue tracking, and centralized control, it helps you manage customer interactions efficiently while improving satisfaction and operational performance.
Efficiently handles multiple queues across departments, ensuring smooth customer flow and reduced waiting times.
Provides a unified view of all active queues and counters, helping supervisors monitor performance in real time.
Flexible token generation with support for kiosks, displays, and mobile check-ins to enhance user convenience.
Generates detailed performance insights to help organizations optimize service delivery and resource allocation.
Quematic can be seamlessly integrated with Shade EMR, enabling hospitals and clinics to synchronize patient flow with clinical operations. From registration to consultation, every step is intelligently managed, reducing bottlenecks and improving patient experience. This integration ensures that medical staff receive real-time updates about patient queues, enhancing coordination and operational efficiency.
This module allows visitors or patients to register quickly through kiosks, reception systems, or online portals. Once registered, the system automatically generates and assigns a token number. The process ensures organized queuing, reduces waiting time, and improves transparency.
Supports multiple service categories and departments.
Real-time updates on queue status and estimated waiting times.
Multilingual support for user interfaces and announcements.
Designed to streamline communication between service counters and waiting customers, this module uses visual and audio alerts to call the next token. Display boards show real-time queue progress, counter numbers, and notifications for clear guidance.
Customizable screen layouts for different environments.
Supports both audio prompts and digital signage.
Compatible with LED, LCD, and smart display devices.
Quematic can be integrated with Shade EMR, allowing healthcare providers to synchronize queue information with patient records and appointment schedules. This creates a connected experience across the care pathway — from registration to consultation.
Automatic synchronization of patient tokens and appointments.
Reduced manual input and data duplication.
Improved coordination between front desk and clinical staff.
Quematic offers a unified control panel for managing multiple service counters, departments, or branches from one interface. Administrators can configure queue rules, monitor live activity, and manage user permissions easily — all within a secure and scalable system designed for high-traffic environments like hospitals, banks, and government offices.
Health Systems that undertake the journey to implement an Electronic Health Record are not only making a significant financial investment, they are also investing in the future and quality of patient care for their community. Well-tuned hospital management workflow involves lots of important decisions that should be made in the most efficient and quick way. Now a days it is hard to implement it without the distinct hospital management system (HMS/CIS)
SHADE is an integrated application that handles different directions of healthcare workflows. It manages the smooth healthcare performance along with administrative, medical, dental, legal, and financial & inventory control. That is a cornerstone for the successful operation of the healthcare facility. Our experienced and reliable consultants have supported all phases of several complex electronic health records implementations.
The plan the team developed involved several simultaneous implementation tasks, including work-flow analysis and redesign, facility modification, hardware installation, application configuration, developing a backup system, entering/migrating old data, dealing with paper, and training.
Another key to a successful SHADE implementation is having a clear definition of what you want the Electronic Medical Record to accomplish and making decisions throughout the process that support that goal. SHADE covers the services that unify and simplify the work of healthcare professionals as well as their interactions with patients. Each stage implementation needs to be accurate and explicit; the system provides certain automation of many vital daily processes. There is always the wide choice of features that can be included in the system. Moreover, the most important thing they are created to streamline various procedures that meet the needs of all the users.
If I asked you to guess what the most crucial part of HMS/CIS application,
What would you say?
Rich functionality??
Performance???
No… these all help but the most important part of enterprise EMR is…, user adoption. Our team of builders have full life cycle implementation experience at multiple RITS Application installs. We configure all SHADE modules according to your unique workflows. We help you define roles and responsibilities, train your staff on user adoption methods, provide team coaching and support, gathering requirements, specifications, change control procedures for end user adoption, documentation and measure your user adoption team performance
We provide a number of resources to help customers learn how to get the most out of our products, with virtual classrooms, and physical presence We are constantly creates new training tools to help customers learn about our products, including through in-depth webinars, and a wide selection of presentations. Need to manage requirements, defects, and test cases with full traceability and real time reporting. Powerful, straightforward, and flexible.
RITS helps you get started fast. Create and run all of your tests from a central platform. manual and automated. Seamless bug and issue tracking. Test management for exploratory, automated, and manual tests with global scheduling. Support for templated and data-driven test cases. We are experienced across all areas and phases of testing, including integration testing to ensure reliable functionality at go-live. There are a number of items on SHADE go live readiness plan to consider when determining if entity is ready to go live.
Most importantly, RITS we will want to start by making sure that all User Acceptance Testing (UAT) items have been closed or addressed. This includes making sure that all defects that have been logged have been updated in the test environment and there is a migration plan to production. Prior to go live we will also want to prep your production data. This data should be sent to the test environment first to make sure the files are clean and ready for a production state. Our team also ensure that all workstations and other hardware work appropriately at go-live.
The implementation of Shade project provides the institution with different advantages that improve the service quality and efficiency. As mentioned above it is created for three groups of users: patients, hospital staff and management, and third-parties like drug suppliers and insurance companies. Hospital management has greatly changed over the last decades. Business expertise, modern technologies, connected devices, mobile apps, and knowledge of healthcare are key elements for the implementation of hospital management system project. The number of healthcare providers has increased and the patients have a wide choice of medical specialists. The interactions between the hospital and the patient can be simplified for the convenience of both sides. Each institution has the opportunity to create the efficient, clear and fast delivering healthcare model. Shade helps to outline and implement policies, guarantee communication and coordination between employees, automate routine tasks, design the patient-oriented workflows, advertise services, manage human and financial resources and provide the uninterrupted supply chain. All medical records have to be protected and only accessible for the allowed users. The convenient and informative interfaces should correspond to their roles and responsibilities in order to protect the confidential data.Automation is one of the main benefits here. It helps to optimize the user experience. Medical specialists, patients, and hospital authorities can interact online, make the appointments and exchange information
Automation is one of the main benefits here. It helps to optimize the user experience. Medical specialists, patients, and hospital authorities can interact online, make the appointments and exchange information
The hospital database includes all the necessary patient data. The disease history, test results, prescribed treatment can be accessed by doctors without much delay in order to make an accurate diagnosis and monitor the patient’s health. It enables lower risks of mistakes.
It is vital to engage all of your employees for improved coordination and teamwork. They do not need to make special requests and wait for a long time for an answer. Each specialist will be in charge of certain process stage and can share outcomes with colleagues just in one click.
Hospitals authorities are able to manage their available resources, analyze staff work, reduce the equipment downtime, optimize the supply chain, etc. Another fact to mention is that hospital staff deal with the digital data instead of endless paperwork
The management has the ability to monitor different financial operations including expenses, profits, and losses, paying bills and taxes, in and outpatient billing. The financial awareness helps to analyze business prospects quite clear and move in the right direction.
Due to the high market competitive nature, the medical industry is also open to all the different innovations that enable communication between patients, doctors, suppliers, and marketing services providers.
Integration with health insurance services improves the experience of the patients and brings benefits to the institution. It allows you to be innovative and helps both the patient and hospital to handle many aspects of the insurance process successfully.
As the services and interactions are improved in all possible ways, everything is being planned with greater precision. It saves the time of all the system users and provides them with up-to-date information.
Since the clinic management system is patient-oriented, the treatment process can be less stressful. Doctors have more time for the examination and interaction with patients. In addition, all the requested information can be received online.
The Strategic Advisory Board provides strategic advice and counsel to the Graduate Programs in Software department at the University of St. Thomas. Meeting twice a year, the Board provides current industry trends and directions that impact the curriculum or programs. Using its influence, both internally within the University and externally, the Board promotes and supports the Graduate Programs in Software department (GPS) at the University of St. Thomas. Board membership consists of Senior IT Executives (CIO, VP of IT), Senior R & D Executives (CTO, R &D Directors), consulting companies, and prominent academic leaders