E-Claim Gateway for UAE Healthcare Providers

QC Messenger

Gateway of e-Claim Solutions

20000+

Active Users

A secure tool for seamless e-claim communication with HAAD, DoH, Shafafiya, and Riayati.

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At A Glance

What's New

Features

At A Glance

Simplify UAE e-Claim Communication & Healthcare Connectivity

Secure communication gateway for HAAD, DoH, Shafafiya, and Riayati.
Real-time tracking for claims, authorizations, and remittance files.
Built-in compliance with UAE e-claim and data security regulations.
Unified dashboard to manage multiple providers and payers.
Instant alerts for status updates and rejected claims.
End-to-end encryption ensuring data protection and confidentiality.
Automates prior authorization and claim validation workflows.

Optimize Communication & e-Claim Exchange with QC Messenger

QC Messenger (Quick Connect) is a smart communication gateway that streamlines data exchange between healthcare providers, insurance payers, and UAE health authorities. Designed as part of the SHADE ecosystem, it enables seamless, secure, and compliant communication with HAAD, DoH, Shafafiya, and Riayati — ensuring efficient claim submission, authorization, and response handling.

With QC Messenger, healthcare organizations can automatically upload and download e-claim files, process prior authorizations, and monitor transaction statuses in real time. The system acts as a bridge between providers and payers, eliminating manual errors, improving claim accuracy, and accelerating reimbursement cycles.

Built for compliance, QC Messenger adheres to all UAE health data and e-claim standards, providing full visibility and control over every interaction within your healthcare revenue cycle.

Seamless e-Claim Communication

Connect directly with Shafafiya (HAAD/DoH) and Riayati platforms for automated exchange of claim and authorization data

Real-Time Claim Monitoring

Track claim submissions, authorizations, and responses with live updates and intelligent error alerts.

Automated File Processing

Upload, validate, and manage XML e-claim files without manual intervention.

Compliance & Security

Fully aligned with DoH, DHA, and MoHAP regulations, using encrypted communication protocols to safeguard patient data.

Seamless Integration with Shade EMR

QC Messenger can operate as a standalone communication and reporting platform or be seamlessly integrated with Shade EMR for enhanced data exchange and workflow efficiency. This integration allows healthcare teams to synchronize lab reports, patient communications, and diagnostic updates directly within the EMR interface—ensuring smoother coordination, faster information access, and improved patient outcomes across departments.

QC Messenger Modules

Communication Gateway

Authorization & Prior Approval Engine

Compliance & Validation Module

Notification & Tracking Module

Communication Gateway

The Communication Gateway is the core module of QC Messenger, enabling secure and automated exchange of e-claim files between healthcare providers, payers, and authorities such as HAAD, DoH, and DHA.
It manages file uploads, downloads, acknowledgments, and responses in real time, eliminating manual intervention.
Built with advanced message tracking and retry mechanisms, the gateway ensures reliable data transmission and complete traceability of every transaction.

Automated upload and download of XML e-claim files.
Message tracking with delivery and error logs.
Encryption and authentication for secure data transfer.
Multi-channel integration with Shafafiya, Riayati, and internal EMR systems.

Authorization & Prior Approval Engine

This module simplifies and accelerates the prior authorization process between prescribers, pharmacies, and insurers. It integrates directly into electronic workflows, allowing providers to submit and track approvals without manual paperwork.
By automating the entire authorization cycle, it minimizes delays, improves claim acceptance rates, and enhances patient care continuity.

Real-time prior authorization submission and tracking.
Integration with SHADE EMR for direct clinical data access.
Automatic matching of responses from payer systems.
Built-in alerts for pending or rejected authorizations.

Compliance & Validation Module

The Compliance and Validation Module ensures that all claim files adhere to UAE’s e-claim format and health authority guidelines.
It automatically validates XML structures, checks coding accuracy, and identifies discrepancies before submission, significantly reducing rejection rates.

Automated validation against DoH, DHA, and MoHAP standards.
Real-time error detection and correction suggestions.
Validation of ICD, CPT, and DRG codes for medical accuracy.
Pre-submission quality checks for 100% compliant claim exchange.

Notification & Tracking Module

This module provides complete visibility into every communication and transaction processed through QC Messenger.
It offers real-time notifications for claim status, submission success, rejection alerts, and authorization updates, helping teams act instantly to resolve issues and maintain a smooth workflow.

Instant notifications for claim and authorization events.
Real-time dashboards for message tracking and audit trails.
Email and in-app alerts for rejected or pending claims.
Historical logs for compliance audits and performance monitoring.

Designed for the UAE Healthcare Ecosystem

QC Messenger is fully aligned with UAE health authority requirements — including HAAD, Riayati, and DoH standards — ensuring every transaction meets local compliance and data security guidelines. It simplifies regulatory management, helping clinics and hospitals stay audit-ready without the complexity.

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What's New

Features

Seamless integration with HAAD, DoH, Shafafiya, and Riayati systems.
Automated e-claim file upload, download, and synchronization.
Real-time tracking for claims, remittance, and authorization responses.
Smart validation engine to prevent claim rejection and format errors.
Prior authorization and approval workflow automation.
Unified dashboard for multi-facility and payer management.
Role-based access with complete audit trail and activity logs.
Instant alerts and notifications for pending or rejected claims.
End-to-end encryption ensuring secure data exchange.
Fully compliant with DoH, DHA, and MoHAP e-claim standards.
Cloud-based access for remote operations and data continuity.
Comprehensive reporting and analytics for claim performance.

Secure. Fast. Reliable. Experience QC Messenger Today!

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