Real information technology solutions softwareend user license agreement (EULA)

RITS Copyright

This Software Support and Maintenance Agreement (the Agreement) sets forth the terms and conditions under which REAL INFORMATION TECHNOLOGY SOLUTIONS, Called EMR Vendor referred as(RITS) is willing to provide support and maintenance to licensees of SHADE EMR Software to RITS INHOUSE- also referred as (Client). Client hereby agrees that the following terms and conditions shall solely govern the support and maintenance services provided by RITS. The Annual Maintenance contract would be valid from 18-08-2020 to 18-01-2022. By payment of the applicable support fee(s) or by accessing the RITS Support Network, Client hereby agrees to the following terms and conditions, including any attachments or addendum hereto:

  1. DEFINITIONS

Any terms used in this Agreement which are not defined herein shall have the meaning ascribed to them in the Software License Agreement between the parties.

    1. Current Product means those Software products which have not been discontinued or retired by RITS, and for which RITS offers standard support and maintenance services as described in Section 2.1 and 2.2 below. A Current Product may become a Legacy Product or End of Life Product at RITS’s sole discretion.
    2. End of Life Products or EOL Products means those Software products which have been discontinued or retired by Rits and for which RITS no longer offers standard support and maintenance services.
    3. Error(s) means programming errors in the Software in the form provided by RITS that prevent the Software from substantially conforming to its published specifications.
    4. Error Category means the severity class for Errors as further defined and set forth at the RITS Support Network.
    5. Legacy Product means those Software products which have not become an End of Life Products, but for which RITS no longer offers standard support and maintenance services. Legacy Products are identified as a Legacy Product on the Product Support Policies page, under Product Lifecycle: https://knowledge.rits.ae/en-us/Product_Support_Policies.